Shipping & Return Policy

1. Shipping Policy

We only take orders for delivery to addresses in the United States of America, the 50 states located therein, and the District of Columbia. Please note that Jacob & Co does not ship to PO boxes, APO/FPO addresses and hotels.

Delivery costs are charged to you by Jacob & Co, which are in addition to the price of the Jacob & Co products themselves. The cost of delivery shall be calculated according to the purchase value of your order as indicated in these Conditions of Sale.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for dispatch, we will send you the Confirmation of Order by email or by fax.

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order: 

Type of Delivery
Provider
Estimated Delivery Lead Time
Standard
FedEx
2-3 Days*
Priority
FedEx - Not available for products shipped to Alaska or Hawaii
Overnight Delivery* (subject to stock availability
2nd Day Air
UPS
2-3 Days*
Next Day Air
UPS - Not available for products shipped to Alaska or Hawaii
Overnight Delivery* (subject to stock availability)

Each delivery package will contain, in addition to your purchased Jacob & Co product: (i) all related accessories, if any; (ii) the document holder including the Product Manual, as applicable, and the Certificate of Authenticity and Warranty Card; (iv) these Conditions of Sale; (v) the return form and pre-paid return label and (vii) the packing slip without price.

Jacob & Co insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Jacob & Co product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Jacob & Co and transfer of responsibility to the recipient in the same way as if the product had been delivered to you via FedEx or UPS.

2. Return Policy

In order to ensure your total satisfaction, you may return Jacob & Co products in accordance with the return and exchange policy set forth below. Returns of Jacob & Co products which are not in compliance with the conditions and timeframes set forth below may be rejected by Jacob & Co and will be sent back to you.

2.1.

Return Period
Jacob & Co allows the Customer or the Gift Recipient to return Jacob & Co Products purchased on the Website or through the Customer Contact Center within fourteen (14) days of receipt of the product.

2.2

Return Process
If you wish to return a product to the Jacob & Co e-boutique distribution center, you must comply with the following steps: I) Call the Customer Contact Center at 1-212-888-2330 to request a Return Authorization Number (RAN). This number is required prior to returning any product to Jacob & Co , II) Fill out the required information, list your Return Authorization Number (RAN) on the return form and sign it, III) Include the completed return form with the product, all its accessories, the Product Manual, the Certificate of Authenticity, the Warranty Card and all other documents, in its original box and delivery package, IV) Seal the delivery package and affix the pre-paid delivery label to it, V) Drop the package at any Fedex or UPS location or call Fedex or UPS to arrange pick-up.

Should the Customer or Gift Recipient decide to return a purchased item within the 30-day period, Jacob & Co and Customer or Gift Recipient, as the case may be, agree that Jacob & Co maintains a special interest in the merchandise and will therefore purchase insurance on the returned merchandise. Jacob & Co is under no obligation to do so but will take this initiative for its Customer's or Gift Recipient's convenience.

You must keep a proof of return shipment, and Jacob & Co accepts no liability in the event you are unable to produce such proof. Only merchandise received by the Jacob & Co e-boutique distribution center will be eligible for a refund.

Upon receiving your return, Jacob & Co will verify that the returned product satisfies the conditions of the return policy.

2.3

Conditions to Return a Product
Jacob & Co products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. Jacob & Co will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Engraved Jacob & Co products cannot be returned to Jacob & Co for exchange or refund.

Watch bracelets that have been adjusted at the Customer's request must be returned with the exact same number of links as in the original delivery package.

All returns will be subject to strict Quality Control (QC) by Jacob & Co to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Jacob & Co will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Jacob & Co will proceed with the applicable refund or exchange.

2.4

Refunds and Merchandise Credit
Should a product be returned to the Jacob & Co e-boutique distribution center, only the Customer will be entitled to receive a refund. In no event will a Gift Recipient be entitled to receive a refund.

Except for delivery of a defective product or a return that is made pursuant to the Customer's right to cancel a telephone sale, initial shipping charges will not be refunded to the Customer. If your return complies with the return policy, Jacob & Co will use reasonable efforts to credit the refund to the Customer's credit card no later than fourteen (14) days after receipt of the returned item by the Jacob & Co e-boutique distribution center.

2.5

Exchanges
Customers and Gift Recipients may return a product purchased on the Website or through the Customer Contact Center and, if the returned product satisfies the conditions of the return policy, exchange it for another item.

Jacob & Co will send an invoice to the Customer which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Jacob & Co e-boutique distribution center by a Customer or Gift Recipient, the Customer will be entitled to receive a refund of the price difference, if the returned product is more expensive than the exchanged item. If the returned product is less expensive than the exchanged item, the Customer or Gift Recipient, as applicable, will be charged the difference in price.

2.6

Customer's right to cancel telephone sales
If you, as a Customer, decide you do not want the goods or services ordered through the Customer Contact Center, you may cancel the sale contract by mailing a notice to Jacob & Co. The notice must state that you do not want the goods or services and it must be mailed before midnight of the third business day after we send you the acknowledgement of order. The notice must be mailed by registered letter to: Jacob & Co North America e-boutique, 48 East 57th Street, New York, NY, 10022. If you receive the products, you must refuse the delivery or return the products upon receipt using the pre-paid label included in the delivery package and Jacob & Co will use reasonable efforts to refund the full price you paid, no later than fourteen (14) days after receipt of your request to cancel the order.

2.7

Defective products
Jacob & Co is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product which seems to be damaged, you may return it to Jacob & Co in accordance with the return policy. Upon receipt, Jacob & Co may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Jacob & Co, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable: I) Jacob & Co. may send you the same product in the exact same size, subject to availability, II) Jacob & Co. may propose an exchange for another Jacob & Co. creation of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or III) Only you, as the Customer, may request a refund of the full price of your initial purchase.